To obtain service under this Limited Warranty, the original purchaser must do the following:
- Review this JUUL Labs 1 year Limited Warranty to confirm that the device is warranted hereunder.
- Proof of purchase will be requested before warranty service will be provided. Please retain your purchase receipt.
- It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
- If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to JUUL Labs at the time warranty service is requested, the warranty start/end dates will be determined by the date of device manufacture using the device serial number.
- JUUL's exclusive distributor in Indonesia has designated certain locations where customers may go with their devices to obtain warranty service. Contact JUUL Labs Customer Care to learn more.
If your device is faulty and under warranty, you can bring it back in one of the below locations. These are the only centers where you can get a replacement device:
- ERAFONE MALL TAMAN ANGGREK
Jl. Letjen S Parman Kav 21 Jakarta 11470 (Lot lt 3 No E05, E06, E07)
- ERAFONE PANTAI INDAH KAPUK MALL
Jl. Pantai Indah Kapuk Boulevard PIK Penjaringan,Jakarta Utara 14460 MALL PIK AVENUE Lt : 2 No : 13C
- MEGASTORE MARGO CITY DEPOK
Jln. Margonda Raya Depok Mall Margo City Depok
- ERAFONE SUMMARECON MALL BEKASI
Summarecon mall bekasi GF 118
- MEGASTORE ISTANA BANDUNG ELECTRONIC CENTER
Istana Bandung Electronic Center (BEC) 2, Lt. Utama Unit AC No. 01-06, Jalan Purnawarman No. 13, Babakan Ciamis, Kota Bandung, Jawa Barat 40117
- ERAFONE PARAGON MALL SEMARANG
Mall Paragon LT.3-10 Jl. Pemuda no 118 Semarang
- MEGASTORE GATOT SUBROTO SOLO
Jl Gatot Subroto 123 Surakarta, Solo
- MEGASTORE RUKO MALANG
Jl. Soekarno Hatta No.32, Jatimulyo, Kec. Lowokwaru, Kota Malang, Jawa Timur 65142
- MEGASTORE GALAXY MALL
Galaxy Mall Lantai 2 No. 242 - 245, Jalan Dharmahusada Indah Timur No. 37, Mulyorejo, Kota SBY, Jawa Timur 60115
- ERAFONE TUNJUNGAN PLAZA 3
Tunjungan Plaza 3 Lantai 2 PC - 02 - 092 Jl. Basuki Rahmat 8-12 Surabaya, 60261, Kota Surabaya
- ERAFONE JOGJATRONIK MALL
Mall Hartono Unit.L1 B16 Jl.Raya Ring Road Utara Sleman Yogyakarta
- MEGASTORE 2 TEUKU UMAR
Jalan Teuku Umar No.76, Dauh Puri Kauh, Denpasar Barat, Dauh Puri Kauh, Denpasar Bar., Kota Denpasar, Bali 80113
- MEGASTORE RUKO GATOT SUBROTO BALI
Jl. Gatot Subroto Barat No.335, Dauh Puri Kaja, Denpasar Utara, Kota Denpasar, Bali 80233
- Cilandak Town Square Lt GF Kav 17
Jl. TB Simatupang, RT.6/RW.9, Cilandak Bar., Kec. Cilandak, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12430
- JUUL Store - Plaza Indonesia (L4)
Jl. M.H. Thamrin No.Kav. 28-30, RT.9/RW.5, Gondangdia, Kec. Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350
- JUUL Kiosk - Beachwalk Shopping Center (L2)
Jl. Pantai Kuta, Kuta, Kabupaten Badung, Bali
- JUUL Kiosk - Pacific Place (L1)
Jl. Jend. Sudirman No.Kav. 52-53, RT.5/RW.3, Senayan, Kec. Kby. Baru
- JUUL Kiosk - 23 Paskal Bandung (L1)
Jl. Pasir Kaliki No.25 - 27, Kb. Jeruk, Kec. Andir, Kota Bandung, Jawa Barat 40181
- JUUL Labs Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service.
- All devices approved for warranty service must be returned to JUUL Labs' exclusive distributor in Indonesia before a replacement device will be provided. Contact JUUL Labs Customer Care to learn where in Indonesia customers may return their devices.
- Depending on your geography, you may be responsible for shipping and handling costs to return the device to JUUL Labs.
- JUUL Labs strongly encourages you to send returns with a tracking number or delivery confirmation number. JUUL Labs is not responsible for lost or damaged returns sent by you.
- The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and JUUL Labs may require pre-payment of shipping charges before we return such devices.
- Original purchasers returning devices for repair or replacement will be subject to age-verification. JUUL Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
- We additionally reserve the right to deny a warranty claim if we believe that such warranty claim is fraudulent or designed to avoid the restrictive properties of this site. In the event your warranty claim is terminated or deleted, your only option is to request assistance by contacting JUUL Labs via the Contact Form.
- JUUL Labs reserves the right to change the terms of this limited warranty without any prior notice and at its sole discretion.